Every SLA is a matter of selection and planning and we support our Client’s through every step of the way. The available service options include a ‘per request’ option where answers are provided within the agreed 15 minutes from the reporting of a failure or downtime, but then the service technicians have to remain at the Client’s site. This is always a more expensive option and does not always use even 5% throughout the whole year. Hence, communication with our Client is of paramount importance in order to truly tailor the service needs.
DC Serwis thoroughly tests the equipment and software well before they are deployed. We give our Clients the peace of mind and certainty that once a new system is powered on, all the data and communication systems will work seamlessly and flawlessly.
Technical support services for new or existing systems both in server rooms and in and around the office area. Today, we are often involved in ongoing service support for mixed spaces alongside server rooms and office areas. Such services are provided as a server room operating on a continuous 7/24/365 basis, whereas the office part of the support is for installations, 'per request' or a scheduled specific timeframe in the day, where work resulting from expansion actions, for instance, are carried out after office hours (evenings/nights/weekends). Ensuring service continuity is paramount in such services.
Technological consultations are a key element of our cooperation with Clients and are preceded particularly by an assessment of the installation environment. Such services are often performed to confirm the competences, knowledge, skills, and experience held by us or other competitive firms.
We prepare the pre-projects that underpin our Client’s further company development and direction of their growth as well as the needs and requirements stemming from their business profile.
Quality, efficiency and security can be at the highest level thanks to our technology controls. Our specialists analyse the IT infrastructure to identify all possible vulnerabilities and security gaps.
Achieving reliable results of system performance requires separate planning and management. Our technological team of technological experts understands every aspect of proper telecommunications – from project planning and management right up to deployment and testing.
As a company providing comprehensive technological consultancy, DC Serwis offers the following scope of services and support:
Copyright | ©2020 Design and execution